Chief Specialist- Quality of Life Affairs

Job description

Nationality: All Nationalities (Priority for UAE National)

Job field: Strategic Planning

Roles and Responsibilities:

Strategy

• Co-develop and update the Quality of Life plan aligned to Dubai Quality of Life Strategy 2033.
• Integrate Quality of Life principles into institutional policies and standards and coordinate legislative planning for the QoL Roadmap with stakeholders.
• Embed digital Quality of Life as a core enabler, shaping data, dashboards, and predictive analytics requirements with IT and stakeholders.
• Shape initiative portfolios from the plan, defining value cases, benefits logic, and sequencing with responsible owners.
• Structure governance and stage-gate criteria for pilots and services and codify pre-scale evaluation and lessons learned for scale-up.
• Coordinate strategic partnerships with government and private entities to co-design Quality of Life solutions in transport and services.

Operations

• Track implementation and budgets for Quality of Life initiatives, including rural projects;evidence links to competitiveness indicators.
• Maintain KPI frameworks and reporting cadences and validate baselines, targets, and data quality; prepare periodic RTA-level reports.
• Operate maturity measurement for the Quality of Life system and translate findings into corrective actions, capability building, and roadmaps.
• Prepare priority files, briefs, and materials for engagements with the Director General, higher authorities, councils, and committees.
• Commission and technically synthesize specialized behaviour studies and translate insights into nudges for mass and low-carbon mobility adoption.
• Coordinate policy alignment and cross-department implementation and establish internal operations governance.

Product/Process Improvement

• Measure program and service impact on wellbeing at the RTA level, identify obstacles, and drive corrective plans with owners, milestones, and benefits checks.
• Conduct benchmarking and targeted studies with leading global entities and transform insights into practicable standards and prioritized initiatives.

• Promote Quality of Life standards across staff and coordinate a public media plan with relevant authorities for the Director to publish success stories and realized impact

  
  
  Physical Working Conditions.
   

• Undertake field visits to strategic projects and compile findings and recommendations for approvals, recoveries, and scale-up decisions.

Job Qualifications & Requirements

• Bachelor’s/ master’s degree in business administration, Economics, Management Information Systems or related field

Experience

• 9+ years in case of master’s degree (11+ years in case of bachelor’s degree) in related field

Qualification

• PMP, Lean Six Sigma (Black/Green Belt), OKR Practitioner, data analytics (e.g., Power BI)

Required Competencies

Technical Competencies

• Governance, Risk & Excellence Programs
• Institutional Development & Agility Systems
• Operational Excellence & Service Innovation
• Policy Analysis and Development
• Project Management
• Strategic Planning & Execution Management
• Core Data Analysis and Reporting
• KPI and Statistical Analysis
• Budget & Financial Planning
• Stakeholder Engagement & Protocol Management