EGC Support Services Manager | Emirati Talent

Job description

ROLE SUMMARY
Support Services Manager leads the PRO and Travel Services teams, overseeing government relations, corporate travel, regulatory compliance, and employee support services, while ensuring a seamless, high-quality experience for employees and executives.

ROLE PROFILE

• Lead and develop the PRO and Travel Services teams, ensuring high service standards and operational excellence.
• Oversee employee visa processing, embassy submissions, mission visas, and all related documentation requirements.
• Manage corporate travel arrangements, including flights, accommodation, transportation, and business travel visas.
• Ensure compliance with UAE government regulations, immigration requirements, and corporate travel policies.
• Build and maintain effective relationships with government entities, embassies, travel providers, and external stakeholders.
• Monitor visa processing and travel support activities to ensure timely and accurate service delivery.
• Partner with Human Capital and internal functions to provide seamless employee mobility, visa, and travel support.
• Drive process improvements, manage reporting on visa and travel operations, and optimize efficiency, cost, and employee experience.

REQUIREMENTS

• Support a broad stakeholder group across all Majid Al Futtaim employees, partnering closely with EGC, Legal, and Human Capital teams to deliver seamless government relations and travel services.
• Hold a Diploma or Bachelor's degree in a relevant field, with 5-7 years' experience in UAE government relations/establishment services, strong knowledge of licensing and regulatory processes, and proven experience leading teams handling govt transactions.
• Utilize data governance and reporting practices to maintain service quality, regulatory compliance, and continuous process improvement.
• Apply expertise in compliance management, government relations, policy interpretation, business writing, and systems and data management to ensure operational excellence.
• Lead teams effectively through change by applying sound decision-making, strategic thinking, emotional intelligence, and people leadership capabilities.
• Demonstrate strong stakeholder management, communication, customer focus, problem-solving, and collaboration skills while fostering shared accountability and resilience.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.