Equipment Monitoring Operator - Operations Control Center

Job description

Nationality: All Nationalities (Priority for UAE National)

Job field: Services

JOB PURPOSE:

Oversee and supervise the daily operation of all bus routes, follow up the equipment and devices performance in
the center, and make the necessary actions towards the challenges facing drivers.

ROLES & ACCOUNTABILITIES

# Apply quality violations associated with the performance of bus drivers by the inspectors, stations controllers,
and depot supervisors.
# Coordinate with the concerned parties for processing of the alternative center in case of main center
breakdown.
# Receive incoming calls on the hotline relating to Dubai Metro and Tram emergency cases, Intelligent Traffic
Systems and Customer Services.
# Follow-up and ensure the performance of technical systems and devices in the bus control center 24/7.
# Prepare technical reports related to electronic monitoring system for bus routes and the inventory and analysis
of statistical data of daily operation outputs in TTSS system.
# Train new operators on how to work on the equipment and AVM system.
# Conduct necessary actions for the center’s equipment and facilities maintenance in coordination with relevant
support departments and follow-up completion .
# Electronic monitoring of buses routes, and give the necessary directions to resolve obstacles or challenges
faced by drivers.
# Apply and implement the evacuation plans from the control center in case of emergency.
# Implement the escalation plan related to control center.

# Ensure the implementation and application of operators for all approved procedures for cases in accordance
with the control center operations manual .
# Work to achieve KPIs targets for buses.
# Distribute Work load between operators equally according to the workload management policy and human
errors, and make necessary procedures towards operators faults.
# Receive observations or complaints related to the screens malfunctions RTPI or inaccuracy of information and
transferred to the concerned parties.
# Ensure availability of full data entry and updates in AVM system according to the new service amending
orders issued by the Planning and Business Development Department.
# Apply security and safety requirements in bus control center and ensure the availability of all necessary related
tools.
# Implement scenario plans in case of metro or tram crashes and prepare special reports in this regard.
# Coordinate and Communicate with concerns in depot stations to ensure the data entry or new updates are
available in all buses.
# Apply the visitors entrance mechanism to enter the Control Centers and inform them the necessary conditions
in this regard.
# Follow-up the transmission of operators to the alternative center in case the main center breakdown for any
emergency reasons and take necessary procedures according to the center operations manual .
# Prepare operational reports (daily, weekly, monthly) for the cases of daily operation affecting the performance
indicators.

Education
# Diploma with 0-2 years of experience / OR High School with minimum of five years of experience

Skills
# Fluent in English reading, writing and speaking. Arabic will be an advantage
# Good listener and communicator who effectively conveys information verbally and in writing.
# 3-5 years of working experience
# Resourceful team player who excels at building trusting relationships with customers and colleagues