FM ENGINEER – ZONE MANAGEMENT

Job description

 KEY RESPONSIBILITY

1. Zone Management & Site Coordination

• Coordinate day-to-day facilities management and infrastructure-related activities across assigned zones within Jebel Ali Port Terminals.
• Act as a coordination point between DP World representatives, We One maintenance teams, third-party service providers and other stakeholders.
• Conduct regular inspections of buildings, roads, external areas, infrastructure and associated facilities to identify maintenance requirements, defects and operational concerns.
• Coordinate with relevant departments, including Terminal Operations, Engineering, Projects, HSE, Security and Traffic Management, as required.
• Follow up on client requests, complaints, site observations and outstanding maintenance issues to ensure timely resolution.
• Maintain updated records of inspections, observations, corrective actions and pending activities.

2.           Third-Party Contractor & Service Provider Coordination

• Coordinate and monitor the activities of client-appointed contractors and service providers operating within assigned zones.
• Facilitate contractor site visits, inspections, access arrangements and coordination with relevant stakeholders.
• Monitor contractor performance against agreed scopes, schedules, service standards and contractual requirements.
• Conduct site inspections to verify work progress, workmanship, quality and completion of assigned activities.
• Identify delays, deficiencies, incomplete works and non-compliances, and follow up with the contractors concerned for corrective action.
• Review contractor submissions, work completion reports and supporting documentation and provide observations and recommendations to management.
• Support verification of completed works and preparation of job completion records for client review and approval.

3.           Infrastructure & Facilities Monitoring

• Monitor the condition and upkeep of infrastructure and facilities within the assigned zones, including roads, drainage systems, external areas, landscaping and associated services.
• Coordinate with responsible service providers for infrastructure maintenance, cleaning, waste management, pest control, landscaping, irrigation and other applicable services.
• Identify damaged, defective or unsafe infrastructure and coordinate corrective actions with the responsible parties.
• Monitor recurring defects, service interruptions and unresolved maintenance issues, escalating concerns as necessary.
• Support inspections and coordination of fire hydrant networks, underground services and other infrastructure systems within the applicable contractual scope.
• Ensure that issues relating to services maintained by other contractors are communicated to the responsible parties and tracked through completion.

4.           Work Order Management & Follow-up

• Monitor assigned service requests, inspection findings and work orders through the CAFM system and applicable tracking registers.
• Coordinate with maintenance teams, supervisors, engineers and third-party contractors to ensure timely attendance and completion of activities.
• Track pending work orders, delayed activities, access-related constraints and outstanding corrective actions.
• Follow up on service requests and ensure appropriate updates, supporting documents and closure evidence are available.
• Escalate critical, overdue or repeatedly unresolved issues to the management personnel concerned.
• Support the preparation of work order status reports, pending activity summaries and action trackers.

5.           Project Coordination & Work Verification

• Coordinate with DP World project teams and appointed contractors during minor works, infrastructure improvements, modifications and other site activities.
• Facilitate joint site inspections, technical discussions and coordination meetings.
• Monitor project progress against agreed schedules and report delays, site constraints and operational concerns.
• Assist in identifying work interfaces, access requirements and potential disruptions to terminal operations.
• Support snag inspections, defect identification, rectification follow-up and completion verification.
• Maintain records of project progress, observations, outstanding works and completion documentation.

6.           Asset Management & Condition Reporting

• Support asset identification, tagging, verification and data collection activities across assigned facilities and infrastructure.
• Coordinate with relevant teams to maintain accurate and updated asset registers and associated records.
• Assist in conducting asset condition assessments and identifying deterioration, recurring failures and potential replacement requirements.
• Support the preparation of asset condition reports, lifecycle assessments and maintenance recommendations.
• Coordinate the collection and updating of relevant technical documents, drawings and asset information.
• Report asset-related observations and recommendations to management for further assessment and action.

7.           HSE, Compliance & Emergency Coordination

• Ensure that site activities are coordinated in accordance with applicable DP World HSE, security, access control and permit-to-work requirements.
• Monitor contractor compliance with approved safety procedures, work permits and site-specific requirements.
• Report unsafe conditions, incidents, hazards and non-compliances to the appropriate personnel.
• Coordinate with relevant stakeholders during emergency situations, including flooding, drainage issues, infrastructure failures and other operational incidents.
• Support emergency preparedness inspections, site readiness assessments and follow-up of identified deficiencies.
• Assist with implementation and monitoring of applicable Integrated Management System procedures and compliance requirements.

8.           Reporting, Documentation & Client Communication

• Prepare daily, weekly and monthly reports covering inspections, contractor activities, work progress, outstanding issues and corrective actions.
• Maintain accurate trackers for pending works, contractor performance, client requests, site observations and action items.
• Attend coordination meetings with clients, contractors and internal teams, and prepare meeting minutes and action follow-up records.
• Provide timely updates on critical issues, delays, risks and matters requiring management intervention.
• Support the preparation of contractor performance evaluations, completion verification records and reports required for client submissions.
• Maintain proper documentation and evidence of inspections, communications, corrective actions and completed activities.
• Ensure clear communication and effective follow-up until assigned issues are satisfactorily resolved.

4. Technical & Behavioral Competencies

• Good understanding of Hard Facilities Management operations, including MEP, civil, building services and infrastructure maintenance.
• Knowledge of zone management, site inspections, contractor coordination and facilities maintenance procedures.
• Ability to monitor multiple service providers, track deliverables and follow up on outstanding activities.
• Familiarity with preventive and corrective maintenance, work orders, SLAs and KPIs.
• Understanding of infrastructure services, including roads, drainage, landscaping, utilities and associated facilities.
• Ability to identify technical defects, assess site conditions and recommend appropriate corrective actions.
• Working knowledge of CAFM/CMMS systems for work order monitoring, tracking and reporting.
• Proficiency in MS Office applications, particularly Excel, Word, Outlook and PowerPoint.
• Ability to prepare inspection reports, contractor performance reports, progress summaries and action trackers.
• Basic understanding of asset management, asset registers, condition assessments and lifecycle reporting.
• Knowledge of HSE requirements, permit-to-work procedures, risk assessments and contractor safety compliance.
• Strong coordination, communication, problem-solving and stakeholder management abilities.
• Ability to read and interpret basic engineering drawings, layouts, technical specifications and maintenance documentation.
• Good organizational skills with the ability to prioritize multiple activities and meet deadlines.

5. Qualifications, Experience and Skills

Essential Qualification: Bachelor's Degree in Mechanical, Electrical or Civil Engineering from a recognized institution. A qualification in Facilities Management, Building Services or a related engineering discipline may also be considered, subject to company requirements.

Work Experience: 

• Good understanding of Hard Facilities Management operations, including MEP, civil, building services and infrastructure maintenance.
• Knowledge of zone management, site inspections, contractor coordination and facilities maintenance procedures.
• Ability to monitor multiple service providers, track deliverables and follow up on outstanding activities.
• Familiarity with preventive and corrective maintenance, work orders, SLAs and KPIs.
• Understanding of infrastructure services, including roads, drainage, landscaping, utilities and associated facilities.
• Ability to identify technical defects, assess site conditions and recommend appropriate corrective actions.
• Working knowledge of CAFM/CMMS systems for work order monitoring, tracking and reporting.
• Proficiency in MS Office applications, particularly Excel, Word, Outlook and PowerPoint.
• Ability to prepare inspection reports, contractor performance reports, progress summaries and action trackers.
• Basic understanding of asset management, asset registers, condition assessments and lifecycle reporting.
• Knowledge of HSE requirements, permit-to-work procedures, risk assessments and contractor safety compliance.
• Strong coordination, communication, problem-solving and stakeholder management abilities.
• Ability to read and interpret basic engineering drawings, layouts, technical specifications and maintenance documentation.
• Good organizational skills with the ability to prioritize multiple activities and meet deadlines.

Skills: 

• Excellent coordination, communication and interpersonal skills.
• Good command of written and spoken English, including the ability to prepare professional emails, reports and meeting minutes.
• Strong follow-up skills with the ability to track multiple pending activities through completion.
• Good analytical and problem-solving abilities.
• Proficiency in Microsoft Excel for maintaining trackers, analyzing information and preparing progress reports.
• Ability to work independently with minimum supervision while maintaining effective coordination with management.
• Good time management, planning and organizational skills.
• Ability to communicate effectively with client representatives, contractors and operational personnel.
• Proactive approach to identifying issues, escalating concerns and following up on corrective actions.
• Ability to work under pressure and manage multiple priorities in an operational port environment.
• Willingness to conduct regular site visits and work across multiple locations within Jebel Ali Port Terminals.
• Valid UAE driving license

6. Key Performance Indicators (KPIs)

• Timely completion of scheduled zone inspections and submission of inspection reports.
• Effective coordination and monitoring of client-appointed contractors and service providers.
• Timely follow-up and closure of assigned client requests, site observations and outstanding issues.
• Accuracy and completeness of contractor performance evaluations and work completion verification records.
• Timely identification, reporting and escalation of delays, defects, safety concerns and non-compliances.
• Accuracy and timely updating of CAFM records, action trackers and progress reports.
• Compliance with applicable HSE, security, permit-to-work and operational requirements.
• Timely coordination of asset verification, condition reporting and associated documentation.
• Support for Zone Management IMS implementation, compliance monitoring and emergency preparedness.
• Client satisfaction and effectiveness of communication with internal and external stakeholders.

7. Work Environment

• Site-based position within DP World Jebel Ali Port Terminals, covering multiple operational facilities and infrastructure areas.
• Requires regular site inspections, coordination meetings and interaction with client representatives, contractors and maintenance teams.
• Work involves both office-based coordination and field inspections in an active industrial and port environment.
• May require flexibility in working hours to support urgent operational requirements, emergency situations and critical site activities.
• Must comply with all applicable DP World security, HSE, access control and operational procedures.

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