Hostess - DoubleTree by Hilton Resort & Spa Marjan Island

Job description

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Exceptional Hospitality Starts with You

Picture yourself making every guest feel truly welcome. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just greeting and seating guests – you’re spreading the light and warmth of hospitality by creating a welcoming atmosphere and memorable experiences for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Minimum 2 years’ experience in Food & Beverage or hospitality
• Strong commitment to guest service
• Excellent grooming and professional standards
• Flexible and a strong team player
• Knowledge of Food Hygiene Regulations
• Cash-handling experience is an advantage

Here's what you'll do during a typical day:

• Welcome and delight our guests: Greet every guest warmly and create a friendly, welcoming atmosphere from arrival to departure.
• Manage guest queries: Respond to guest questions and requests in a friendly, timely, and efficient manner to ensure an excellent experience.
• Know the menu and restaurant: Maintain strong knowledge of menu items, products, promotions, and restaurant seating arrangements to confidently assist guests.
• Assist with reservations and seating: Manage seating arrangements efficiently and assist callers courteously, taking accurate messages and passing them to the appropriate person without delay.
• Maintain professional standards: Follow Hilton Grooming Standards, including uniform, cleanliness, and personal hygiene requirements.
• Follow procedures and regulations: Report issues through the correct procedures and comply with hotel security, fire, health, and safety regulations.