Hostess

Job description

How you will make an impact (Key responsibilities) :

 1. Guest Reception & Seating 

 Greet guests warmly upon arrival and provide a friendly, professional first impression.

  Confirm reservations and manage walk-in guests efficiently. 

 Escort guests to their tables and present menus promptly. 

 Maintain an organized seating chart to optimize table turnover and guest flow. 

2. Reservation & Queue Management 

 Handle phone calls and online reservations accurately.

  Update and monitor reservation systems to avoid overbooking. 

 Communicate estimated wait times to guests and manage waiting lists effectively.

  Coordinate with service staff to ensure timely table readiness. 

3. Customer Service & Experience 

 Respond to guest inquiries and provide accurate information about menu, specials, and services.

 Address guest concerns or complaints promptly and escalate when necessary. 

 Ensure guests feel valued and comfortable throughout their visit. 

 Assist in creating a welcoming atmosphere that reflects brand standards. 

4. Operational Support 

 Maintain cleanliness and organization of the reception and waiting areas. 

 Collaborate with servers and kitchen staff to ensure smooth operations. 

 Monitor dining area for guest needs and assist with special requests. 

 Follow health, safety, and hygiene protocols at all times. 

Qualifications & Skills

 High school diploma or equivalent, hospitality or customer service experience preferred. 

 Strong communication and interpersonal skills with a friendly, professional demeanor. 

 Ability to multitask and manage reservations efficiently in a fast-paced environment. 

 Proficient in using reservation systems and basic computer applications. 

 Excellent organizational skills and attention to detail. 

 Flexibility to work evenings, weekends, and holidays as required.  Knowledge of health, safety, and hygiene standards in hospitality settings.