Manager/Revenue Assurance

Job description

Own and drive end-to-end, technically driven Revenue Assurance across telecom and non-telecom revenue streams. The role focuses on system-level risk coverage, automated controls, real-time detection, and deep data analytics across Network, BSS, OSS, and digital platforms to protect and optimize revenues.

Qualifications & Experience

• Bachelor’s degree in Telecommunications, Computer Science, Engineering, or related field.
• 7–10 years of deep telecom experience.
• 3–5 years of hands-on Revenue Assurance experience.
• Strong knowledge of Charging, Billing, Mediation, Roaming, Interconnect, and Messaging ecosystems.
• Strong SQL and data analysis capability.
• Experience in automation, dashboards, and control analytics.

We thank all applicants for their interest, however, only those shortlisted for an interview will be contacted. If you have not heard from us within 2-3 weeks of your application, please consider your application as unsuccessful.

At Etisalat, diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&[email protected]

Key Responsibilities

• Ensure full end-to-end revenue risk coverage across Network, BSS, OSS, CRM, Mediation, Charging, Billing, and Fulfillment systems.
• Design, deploy, and optimize automated preventive and detective RA controls.
• Lead root-cause investigations of revenue leakage and systemic issues.
• Enable real-time / near-real-time incident detection and closure.
• Act as RA SME for roaming, interconnect, A2P messaging, wholesale, enterprise, and revenue-share products.
• Perform product and tariff validation, configuration checks, and revenue-share logic assurance.
• Lead RA impact assessments and sign-off for new products, system upgrades, transformations, and migrations.
• Conduct post-implementation assurance to confirm zero revenue exposure.
• Manage control dry-runs, UAT validation, and production deployment.
• Drive automation, dashboards, and analytics adoption within RA.
• Track and report financial KPIs, scorecards, and GAP closure.
• Maintain strong collaboration with Network, IT, Finance, Product, Wholesale, and Digital teams.
• Ensure compliance with SOPs, ISO processes, OLA/SLA/TAT commitments.
• Own audit readiness, documentation, and audit inquiry responses.
• Lead and supervise RA resources to ensure timely, high-quality delivery.
• Build strong technical ownership and accountability within the team.