Membership Consultant_Membership Sales_Dubai Silicon Oasis Fitness First_Hosp - Dubai Silicon Oasis - Dubai_Fitness First

Job description

Fitness First is one of the world’s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.

We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.

Convenience is at the heart of everything we do. That’s why you’ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.

Fitness First is a global brand that originated in the UK — backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people’s lives.

We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.

Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.

1.       Role Execution:

To Ensure the Membership Consultant achieves their agreed Monthly Sales Goal and through hands on Service approach in line with company objective.

Deliver Clear Thorough Membership options to all potential new members.

To deliver excellent customers service to all club members and non-members.

To Service our members from the start of their membership until they are no longer a member.

Drive new memberships sales Daily, Weekly and Monthly.

Provide unrivalled session delivery and support to client base.

2.       Training & Development:

Ensure updated product knowledge at all times including all the benefits of your club.

In Depth knowledge of MZ including using the belt at least 8 times monthly.

Have a genuine interest in all the latest developments in the fitness industry.

Fully understand the 8 stages of a sale.

Role play with your MSRM and CGM daily and weekly.

Use your Sales scripts which are in your MC DAS book.

Document all training with your MSRM in your DAS book and on separate training sheets.

Complete RISE Sales training course and attend quarterly MC Training workshop.

3.       Minimum Performance Criteria:

Fully understand company Sales ratios and the impact these ratios have on our business if they are not followed.

Follow the company standard ratio’s (CA Ratio 30% - SR Ratio 50% - Close Ratio 70%).

Follow the 8 stages for every presentation.

30 New contacts daily, 10 Follow ups daily, 12 appointments booked daily, 6 presentations, 3 sales and 30 new leads daily.

Lead Generation activity focused daily 30 new leads minimum.

7 days service calls on all joiners new joiners.

1-12 and 1-31 set up and accurately used.

TTS used and all Booked appointments and filled correctly.

Full understanding of all price options and terms and conditions.

4.       Performance Administrative Functions:

Monthly Goal Setting complete with MSRM.

Complete MC DAS Daily and update in the evening ready for morning MSRM one on one.

Follow Daily MC Flow including appointment drives.

MC DAS functional and being used correctly daily.

Good understanding of MF required in order to offer the correct membership options.

Fully understand Sales Brief with what offers are available and how we track those offers.

Understand how to track sales accelerators like free month vouchers through MF.

Immaculate understating required of Sales Pricing structure and what prices are on offer.

Understand Terms and conditions of each membership.

Understand Vetting and the implications on non-compliance.

Full understanding of corporate product and process.

Must understand sales commission and structure.

5.       Effectively Liaise with all other departments and club members:

Majority of the role is call center based and driven but you will be required to collect and gain leads by different forms of lead generation activities this may include working on reception.

Promote efficiency and team spirit.

Inspect the club facilities throughout your shift.

Liaise with fitness to help book outstanding GYS or help with Activate8 process