Personal Shopping Expert - Babyshop

Job description

Established in 1973 in Bahrain, Babyshop has grown into a leading retailer specializing in children's products and accessories. With a steadfast commitment to quality, affordability, and accessibility, we have expanded our footprint to over 230 stores across 13 countries in the Middle East, North Africa, and Asia. Serving over 100 million customers worldwide, Babyshop has become a trusted brand and household name in the region.  

At Babyshop, our mission is to provide parents with a comprehensive range of high-quality products and solutions for their children, from newborns to teenagers. We proudly offer a diverse selection of items from beloved brands such as Juniors, Giggles, Eligo, Lee Cooper, Disney, Hello Kitty, Graco, Joie, Hauck, Nuna, Cybex, Babyzen, Philips Avent, Tommee Tippee, Medela, Dr. Brown’s and many more. Our extensive collection includes baby and kids' clothing, baby essentials, nursery items, strollers, car seats, toys, and more. 

Child safety is at the heart of everything we do at Babyshop. We take meticulous care to ensure all our products meet the highest safety standards, from toys to strollers to car seats and beyond. Our commitment extends to sourcing the highest quality materials, such as the cotton used in our clothing, which is free from harmful chemicals and safe for babies and children to wear. 

We understand that parenting can be both rewarding and challenging, which is why we offer our unique service, "My Baby Expert." Through this service, our experienced staff members—often mothers themselves—provide personalized advice and solutions for your parenting, product, or brand-related concerns. Our experts are here to support you every step of the way, helping you find the best solutions tailored to your family's needs. 

Babyshop remains committed to customer satisfaction and community engagement. We continuously innovate and adapt to meet the evolving needs of parents and children. Our longstanding reputation as a reliable and popular choice for quality children's products is a testament to our unwavering dedication to excellence and responsibility. 

1.       Service & Sales

Listen well and communicate clearly

Building a base of loyal & repeat customers 

Increasing the ATV 

Setting the highest level of customer service standard for sales

Providing a shopping experience which is easy, productive and inspiring 

Provide expert product knowledge

Make recommendations (Suggestive selling and upselling)  based on insight on customer needs 

Take excellent care of the customers by satisfying each customer’s needs, exceeding their expectations, and giving each customer a lot of attention, getting to know their likes and dislikes and making every shopping visit a pleasant and satisfying experience

Show initiative to make sure you meet customers’ needs

Build relationships in stores to gain their support

Meet individual and team sales targets by gaining repeat business 

Ensure unsold goods are returned to the right departments

Keep information about clients private

Comply with store security procedures such as payment, packing and collection

2.       Support

Advise promotions and fast selling lines 

Maintain a detailed knowledge of the merchandise/ products stocked in the store

Provide information about the customers (likes,dislikes and opinions) to the dept. in charge

Prepare Store Grading at Class/SubClass levels to determine the Width and Depth of Ranges for Large, Medium and Small stores with Order quantities ( where applicable).