Sales & Customer Service Executive_Customer Service_Fitness First Customer Service UAE_HOSP - Landmark Group Tower - Dubai, UAE_Fitness First

Job description

Fitness First is one of the world’s leading health and fitness companies owned and operated by Landmark Group, a leading retail organization in the Middle East. We have over 70,000 members in over 50 clubs across 40 locations across the UAE, Bahrain, Qatar, Saudi Arabia, and Kuwait.

We offer world-class facilities, the latest innovation, internationally accredited fitness experts, and the warmest customer experience.

Convenience is at the heart of everything we do. That’s why you’ll find our fitness experiences cater to your every need. We are open 7 days a week, have unlimited complimentary classes plus incredible added value through our Good Vibes program.

Fitness First is a global brand that originated in the UK — backed by an experience of over 20 years. Our purpose is clear: We are Fitness Leaders who inspire people to go further in life. Across the region, we align all members of staff under this purpose, working to bring health and fitness into more people’s lives.

We know that the biggest barriers to fitness are time and motivation, so we are inspiring people to work on their fitness in a way that suits their style and fits their increasingly busy lives. We bring this to life for our members through a new fitness philosophy, innovative fitness products, an enhanced club environment, a focus on service and expertise, and the development of a connected fitness platform.

Our brand belief is that fitness gives you the confidence, energy, and self-belief to go further in life.

The job holder is responsible for working with the Unit Manager  to ensure that excellent service is provided to customers / guests by proper following the SOPs. 

Hotel Management Graduate/ Retail Hospitality Management

2 – 4  years Experience

1 Years in Leisure / Retail / Hospitality Industry preferably with Multi site management experience. 

1.       Operational Standards and Management

Work closely with Unit Management team to move machines / games mointioring payouts to drive  maxiuium revenue possibilities from the current product mix..

Keep stores are in compliance with the Standard Operating Prodecures  and Customer Service standards

Keep stores are in compliance with the company policy on employment and state laws, health and safety standards

Keep stores portray the company image in all aspects of personal presentation and adheres to the company dress code         as laid out by the Company

Effective and prompt execution of sales, promotions by maintaining professionally at all times.

Timely filling of the checklist of the area of responsibility

Monitoring activities in respective area of responsibility

Arranging party as per checklist

Receive guests and reorganising things party as per their requirements

Write guest details on checklist which is required for final bill preparation

Organise party and prepare final bill

Collect money as per the bill