Roads and Transport Authority
Senior Engineer- Passengers Experience
Job description
Nationality: UAE Only
Job field: Electrical Engineering
%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-spacerun%5C:yes;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3EJob Purpose%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EDeliver revenue-secure fare collection through end-to-end project governance and revenue operations covering cash/credit settlement validation, financial reporting, contractual reviews, and asset handovers. Audit contractor performance across AFC systems, analyze ridership and revenue trends, and drive upgrades and corrective actions that strengthen controls, resilience, and passenger experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-spacerun%5C:yes;%22%3E%26nbsp;%3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3ERoles and Responsibilities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3EStrategy%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l2 level1 lfo1;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3ESet AFC revenue-protection and fare-evasion safeguard objectives, ensuring ticket control, refund, and complaint procedures safeguard revenue and comply with RTA policy.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l2 level1 lfo1;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3EDefine upgrade, disaster-recovery, and tariff-schedule requirements and coordinate feasibility, budgets, and approvals with Automated Collection and Planning teams.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l2 level1 lfo1;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3EForecast ridership and revenue trends to guide pricing, capacity planning, and contractual targets.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3EOperations%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l3 level1 lfo2;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3EVerify accuracy of AFC financial data, reconciliations, and lost-transaction claims, coordinating with Finance and operators to ensure contractual compliance.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l3 level1 lfo2;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3EMonitor O%26amp;M contractor compliance across parking, and ticket-inspection systems; conduct audits and issue corrective directives to close gaps.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l3 level1 lfo2;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3EManage SAM key issuance, Nol and Red ticket inventory, supply requests, and end-of-day cash/credit settlement validation.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l3 level1 lfo2;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3ECoordinate and validate system and asset handovers, ensuring documentation, testing, and multi-party sign-off are completed.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-left%5C:0cm;mso-list%5C:l3 level1 lfo2;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;line-height%5C:107%;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3Cspan style=%22line-height%5C:107%;%22%3ESupervise contractor performance in AFC hardware/software operations, backups, parameter downloads, and contingency-plan activation during system deficiencies.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3EProduct / Process Improvement%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22Default%22 style=%22margin-left%5C:0cm;mso-list%5C:l1 level1 lfo3;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EAnalyze AFC revenue variances, system faults, and audit findings to recommend technology upgrades, cost-saving measures, and contractual improvements.%3C/span%3E%3C/p%3E%3Cp class=%22Default%22 style=%22margin-left%5C:0cm;mso-list%5C:l1 level1 lfo3;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EPrepare financial, technical, and tender review reports for senior management and support bid evaluations, contract governance, and future project requirements.%3C/span%3E%3C/p%3E%3Cp class=%22Default%22 style=%22margin-left%5C:0cm;mso-list%5C:l1 level1 lfo3;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EBenchmark AFC revenue operations and project delivery against best practice to strengthen accountability, transparency, and efficiency.%3C/span%3E%3C/p%3E%3Cp class=%22Default%22 style=%22text-align%5C:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22Default%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cstrong%3EPhysical Working Conditions%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp class=%22Default%22 style=%22margin-left%5C:0cm;mso-list%5C:l0 level1 lfo4;text-align%5C:justify;text-indent%5C:0cm;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E•%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-fareast-font-family%5C:Calibri;mso-list%5C:Ignore;%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3EConduct site inspections and asset-verification visits at stations, depots, and AFC labs; attend off-hour callouts for financial reconciliations, cut-overs, or project acceptance testing while observing all safety protocols.%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E%3Cstrong%3EQualifications%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3EBachelor%27s degree/ Master’s degree in electrical / electronic/ computer engineering%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%3Cspan style=%22font-family%5C:%26quot;Calibri%26quot;,sans-serif;font-size%5C:12.0pt;%22%3E%3Cspan style=%22line-height%5C:107%;%22%3E1+ Years in case of Master’s degree (2+ years in case of Bachelor’s degree)%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22text-align%5C:justify;%22%3E%26nbsp;%3C/p%3ESource: Dubai Careers (Government of Dubai). This listing links to the original job posting; always check the details on the employer’s website.
