Senior Manager-Solutions

Job description

We are currently recruiting for a Senior Manager – Solutions to join our Total Facilities Management Team in our HQ, located in DAFZA, Dubai Airport Free Zone. 

Scope

The Senior Manager-Solutions is responsible for overseeing and managing the Technical Solutions team. The role requires a blend of strategic planning, team management, and operational oversight to ensure the delivery of high-quality, cost-effective solutions that aligns with business goals contributing towards growth.

Responsibilities

Financial 

• Develop and implement pricing strategies for technical solutions, ensuring competitive and profitable pricing models. 
• Guide the team in developing commercial proposals/pricing structure. 
• Oversee financial solution development for various FM tenders. 
• Present the commercials to senior management for approvals. 
• Review and approve the commercial proposals. 
• Allocating resources efficiently across various projects bids.
• Review contracts and managing relationships with vendors and suppliers to optimize costs and solutions quality.

Customer 

• Ensure that solutions developed are aligned with client goals and expectations. 
• Present the technical/commercial solution to clients as and when needed. 
• Review the Technical and commercial proposals developed. 
• Build and maintain strong relationships with customers to understand their evolving needs and ensure satisfaction.
• Lead mobilizations, if required, post winning the contract. 

Process

• Collaborate with other business units to ensure timely and accurate submission of tender documents such as procurement, commercial, legal etc. 
• Develop detailed technical presentations and documentations for tender submissions. 
• Lead Sales/ bid meeting to update BU sales forecast, discussion strategy and priorities bids, 
• Working closely with other departments to ensure that processes are aligned with overall business needs and goals. 
• Managing capacity planning to ensure that resources are appropriately allocated to meet current and future demands. 
• Perform detailed analysis on the lost bids and revise the solution strategy to increase win ratio. 

Innovation

• Leveraging technology to improve and reduce operational cost which can be factored in solutions. 
• Incorporate technology and innovative solutions to improve quality of our service delivery while optimizing on costs. 

Selection Criteria 

• Bachelor’s degree in engineering – (Mechanical/electrical discipline).
• 5 years in the similar position and 10+ years in the FM industry.
• Technical skills:
  • Knowledge of FM Processes and methods
  • MEP Systems
  • Maintenance sand cleaning standards
  • Local regulations
• Soft Skills:
  • Customer Service Orientation
  • Conflict Resolution
  • Critical Thinking
  • Leadership Skills
• Hard Skills:
  • Reporting skills
  • Risk analysis and mitigation planning
  • Service level agreement management and analysis