Emirati Human Resources Development Council
(UAE Nationals) Executive - Customer Employees Relations
Job description
Nationality: UAE Only
Monthly salary (AED): 10001-20000
Job field: Sales and Customer Service
%3Ctable border=%220%22 cellpadding=%223%22 cellspacing=%223%22 width=%22100%%22%3E%0A%3Ctbody%3E%0A%3Ctr%3E%0A%3Ctd style=%22width%5C: 80%; padding%5C: 15px; vertical-align%5C: top;%22%3E%0A%3Cp style=%22margin-bottom%5C: 11px; font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C: 11pt;%22%3E%3Cspan style=%22line-height%5C: 105%;%22%3E%3Cspan style=%22font-family%5C: Dubai,sans-serif;%22%3E%3Cb%3E%3Cspan style=%22font-size%5C: 10.0pt;%22%3E%3Cspan style=%22color%5C: black;%22%3EDubai Integrated Economic Zones Authority (DIEZA)%5C:%3C/span%3E%3C/span%3E%3C/b%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin-bottom%5C: 11px; font-family%5C: Arial;%22%3E%3Cspan style=%22font-size%5C: 11pt;%22%3E%3Cspan style=%22line-height%5C: 107%;%22%3E%3Cspan calibri%22,sans-serif%22=%22%22%3EEstablished in 2021, Dubai Integrated Economic Zones Authority (DIEZ) consolidates and integrates the products and services of Dubai Airport Free Zone (DAFZ), Dubai Silicon Oasis (DSO), and the Dubai CommerCity (DCC). Home to more than 5,000 registered companies from across 20 industries, DIEZ is at the heart of Dubai%26rsquo;s economic success %26ndash; a major economic catalyst in the city%26rsquo;s development.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3C/td%3E%0A%3Ctd style=%22width%5C: 20%; padding%5C: 15px; text-align%5C: right; vertical-align%5C: top;%22%3E%3Cimg alt=%22%22 src=%22https%5C://dubaicareers.ae/PublishingImages/Employer/Taleo/DIEZA.jpg%22%3E%3C/td%3E%0A%3C/tr%3E%0A%3C/tbody%3E%0A%3C/table%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%26nbsp;%3C/p%3EWe are looking for a talented professional to join our team at Dubai Airport Freezone (DAFZ).
The role will focus on delivering a seamless client experience, managing customer inquiries and complaints, supporting contract and data administration, and ensuring services are delivered in line with DAFZ policies, procedures, and UAE regulations.
Key Responsibilities:
- Manage customer inquiries, complaints, and service requests efficiently and professionally.
- Support contract-related services and administration.
- Coordinate with internal departments to ensure smooth information flow and timely resolution of client matters.
- Support company cancellations and name reservations in coordination with relevant departments.
- Maintain strong relationships with clients and internal stakeholders.
- Ensure clients are kept informed of relevant regulations, requirements, and procedures
Requirements:
- Bachelor’s degree or equivalent degree.
- Fresh graduate or up to 3 years of relevant experience.
- Strong customer and stakeholder management skills.
- Knowledge of UAE rules and regulations.
- Experience in handling lease-related agreements is an advantage.
- Strong planning, organization, communication, and negotiation skills.
Source: Dubai Careers (Government of Dubai). This listing links to the original job posting; always check the details on the employer’s website.