Majid Al Futtaim Lifestyle
Customer Care Representative
Job description
JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care
ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
- Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager.
- Process all customer requests accurately and efficiently.
- Focus on meeting the customer’s expectations by utilizing all resolution options,
- Communicate pertinent information to all Contact Center associates.
- Communicate effectively and efficiently with all company associates and business contacts.
- Actively participate in regular team meetings and leadership meetings, as required.
- Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
REQUIREMENTS
- High School Certificate
- Retail or sales background
- English & Arabic speaker
- Minimum 1 year of experience in Customer services
About Majid Al Futtaim
Dubai-based group that owns and runs shopping malls such as Mall of the Emirates and the City Centre malls, operates Carrefour hypermarkets and supermarkets in the region, and runs leisure brands including VOX Cinemas and Ski Dubai.
Source: Majid Al Futtaim (careers). This listing links to the original job posting; always check the details on the employer’s website.
