Customer service and contact centres jobs in the UAE
Customer service jobs in the UAE: contact centre agents, customer support, guest relations and customer success.
27 jobs
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Customer Care Agent
KONE
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Agent, Call Center - Atlantis The Palm
Atlantis Dubai
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RC RAK, Al Hamra Call Center Agent
Marriott
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Manager - Patient Access and Call Center
NMC Healthcare
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Call Center Executive
NMC Healthcare
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Technical Support Specialist
The Supreme Legislation Committee
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Customer Success Manager (Fluent Russian)
S&P Global
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Senior Consultant - Customer Care
Chalhoub Group
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Customer Service Advisor - Arabic Speaker
Concentrix
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Chief Specialist - Customer Experience
Roads and Transport Authority
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Customer Service Officer
Majid Al Futtaim Entertainment
About customer service and contact centres jobs
Customer service jobs cover the people who answer, help and retain customers: contact centre agents, customer support specialists, guest relations officers and customer success managers. In the UAE, they are found in telecoms, airlines, travel, retail, e-commerce, utilities, healthcare, hospitality, real estate and government service centres.
Contact centres serve both local customers and regional markets, and multilingual teams are common. Many roles are offered directly by service companies and some through outsourcing providers that run customer operations for clients. Government entities and utilities operate customer happiness centres, while hotels, malls, airports and hospitals employ guest relations and patient services staff.
Fluent English is expected, and Arabic is a strong advantage and often required for local customer-facing roles; other languages are valued for international customers. Shift work, including evenings, weekends and public holidays, is frequent.
Main roles
- Contact centre and call centre agent
- Customer support and technical support specialist
- Guest relations and customer experience officer
- Customer success manager
- Team leader and quality analyst
Sectors that are hiring in the UAE
- Telecoms and utilities
- Airlines, travel and tourism
- Retail and e-commerce
- Hospitality and healthcare
- Government service centres
- Customer service outsourcing providers
What employers look for
Clear communication, patience and problem-solving matter most, along with familiarity with CRM and ticketing tools. Customer success roles in technology companies also ask for product knowledge and the ability to manage renewals and account growth.