Food & Beverage Guest Relations Agent - DoubleTree by Hilton Resort & Spa Marjan Island

Job description

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Exceptional Hospitality Starts with You

Picture yourself making every dining experience a memorable one. As an F&B Guest Relations Agent, you’ll be at the heart of the guest experience, welcoming guests, anticipating their needs, and providing personalized service throughout their visit. By working closely with our Food & Beverage teams, you’ll help create seamless experiences that reflect the light and warmth of Hilton hospitality.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here's what you'll do during a typical day:

• Create memorable experiences: Welcome and engage with guests, anticipate their needs, and provide personalized assistance throughout their dining experience.
• Make every occasion special: Support special requests, celebrations, and VIP arrangements with care and professionalism.
• Listen and make it right: Respond to guest questions, feedback, and concerns promptly, following up when needed to ensure satisfaction.
• Work as one team: Coordinate closely with service, kitchen, and management teams to ensure smooth service, seating, and an exceptional guest experience.
• Stay organized and informed: Maintain accurate guest preferences, reservations, and service notes while communicating special requests with the relevant teams.
• Represent our brand: Maintain Hilton service, grooming, and professional standards while creating positive and lasting impressions for our guests.