Hostess

Job description

Citymax Hotels (www.citymaxhotels.com)   is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation.  The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.

First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah.  In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.

Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices.  Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.

In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets.  Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok. 

 Previous experience as a Hostess or in a customer service role is preferred.

 Excellent communication and interpersonal skills.

 Friendly and professional demeanor.

 Strong organizational and multitasking abilities.

 Ability to work in a fast-paced environment.

 Flexibility to work shifts, including evenings, weekends, and holidays.

 Proficiency in reservation management software is a plus.  يفضل وجود خبرة سابقة كمضيفة أو في دور خدمة العملاء.

 مهارات تواصل وشخصية ممتازة.

 طابع ودود ومحترف.

 قدرات تنظيمية ومهارات متعددة المهام قوية.

 القدرة على العمل في بيئة سريعة الوتيرة.

 المرونة للعمل في ورديات، بما في ذلك المساء وعطلات نهاية الأسبوع والعطلات.

 يفضل الإلمام ببرامج إدارة الحجوزات.

 Greet guests as they arrive and provide them with information about the restaurant.

 Manage reservations and seating arrangements.

 Maintain an organized waitlist and communicate wait times to guests.

 Coordinate with dining staff to ensure efficient service.

 Answer phone calls and respond to guest inquiries.

 Assist in maintaining the cleanliness and organization of the dining area.

 Handle guest complaints and concerns promptly and professionally.

 Provide guests with menus and inform them of daily specials.

 Monitor the dining area to ensure guest satisfaction.

 Perform other duties as assigned by the management.  الترحيب بالضيوف عند وصولهم وتزويدهم بمعلومات عن المطعم.

 إدارة الحجوزات وترتيبات الجلوس.

 الحفاظ على قائمة انتظار منظمة وإبلاغ الضيوف بأوقات الانتظار.

 التنسيق مع فريق الطعام لضمان تقديم خدمة فعالة.

 الرد على المكالمات الهاتفية والاستفسارات من الضيوف.

 المساعدة في الحفاظ على نظافة وتنظيم منطقة تناول الطعام.

 التعامل مع شكاوى ومخاوف الضيوف بسرعة ومهنية.

 تزويد الضيوف بالقوائم وإبلاغهم بالعروض اليومية.

 مراقبة منطقة تناول الطعام لضمان رضا الضيوف.

 أداء مهام أخرى حسب توجيهات الإدارة.