Customer Happiness Officer

Job description

Nationality: UAE Only

Monthly salary (AED): 10001-20000

Job field: Administration

1. Manage customer inquiries, suggestions, and complaints and follow up with relevant organizational units.
2. Respond efficiently and effectively to internal and external customer inquiries and requirements through various communication channels.
3. Contribute to designing and enhancing the customer journey to improve service quality and customer satisfaction and happiness.
4. Participate in implementing community initiatives and programs aimed at enhancing the customer experience.
5. Review and analyse customer feedback and suggestions to identify opportunities for service improvement and development.
6. Prepare reports and data related to customer inquiries, complaints, and suggestions, and follow up on the actions taken.
7. Apply customer service excellence standards in accordance with Dubai Government guidelines, standards, and approved practices.
8. Perform any other related duties assigned by the direct supervisor.

• Bachelor’s degree in Communication, Business Administration, or an equivalent qualification from an accredited university.
• 0–3 years of relevant experience in Customer Service or Customer Happiness.