Dubai Culture
Customer Service Section Manager
Job description
Nationality: UAE Only
Job field: Services
%3Cp class=%22MsoListParagraphCxSpFirst%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eتحديد وتقييم احتياجات المتعاملين وتخطيط ورسم تجربة متعامل سلسة ومتناسقة وضمان تحقيق الرضا%3C/span%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22 dir=%22LTR%22%3E %3C/span%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eوالالتزام بمعايير الجودة للهيئة وحكومة دبي%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eبناء علاقات وثيقة مستدامة مع المتعاملين من خلال التواصل المفتوح والتفاعلي وتوظيف الأساليب والأدوات التي تضمن تقديم معلومات دقيقة وصحيحة وكاملة واستخدامها بشكل فعال%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالتعامل مع شكاوى المتعاملين وتقديم الحلول والبدائل المناسبة ضمن المدد الزمنية المحددة والمتابعة لضمان الحل الأمثل بالتنسيق مع الوحدات التنظيمية ذات العلاقة%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالاحتفاظ بسجلات لتفاعلات المتعاملين ومعالجة الوثائق والملفات الخاصة بالشكاوى والتفاعلات%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eإعداد وتنفيذ السياسات والأنظمة واللوائح المتعلقة بالاقتراحات والشكاوى ومتابعة تطبيقها على مستوى الهيئة بالتنسيق مع الوحدات التنظيمية ذات العلاقة%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالرد على استفسارات المتعاملين والتعامل مع اقتراحاتهم وشكاويهم بما يتماشى مع المبادئ التوجيهية والسياسات والمعايير ذات العلاقة%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eتحليل مصادر والأسباب الجذرية للمشكلات المتكررة ذات العلاقة بخدمة المتعاملين بما يتعلق بشكواهم وتحديد الخطوات التصحيحية المحتملة بالتعاون مع كافة الوحدات التنظيمية ذات العلاقة ومتابعة تطبيق التوصيات وتقييم النتائج%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالعمل مع كافة الوحدات التنظيمية ذات العلاقة لوضع خطط التطبيق المناسبة للتوصيات الهادفة لتحسين مستوى وجودة الخدمات المقدمة ومتابعة تنفيذها%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالعمل عن كثب مع كافة الوحدات التنظيمية ذات الصلة لإعداد نصوص المكالمات والأسئلة المتكررة من قبل المتعاملين%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eإدارة نظام الاقتراحات والشكاوى الخاص بالمتعاملين والتنسيق والمتابعة مع كافة الوحدات التنظيمية لتفعيل وتطبيق أنظمة الاقتراحات والشكاوى المعتمدة%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالإشراف على مركز الاتصال ورفع النتائج والشكاوى والاقتراحات الواردة من خلاله إلى الوحدات التنظيمية ذات العلاقة والتنسيق مع كافة أصحاب العلاقة الداخليين والخارجيين لوضع ومتابعة اغلاق خطط التحسين الخاصة بملاحظات المتعاملين المرتبطة بالاقتراحات والشكاوى ومركز الاتصال%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eتقديم المدخلات الخاصة بتحليل وإدارة المخاطر ذات العلاقة وتطوير خطط الحد منها بالتنسيق مع الوحدة التنظيمية ذات العلاقة في قطاع الاستراتيجية.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eإعداد ومتابعة تنفيذ الخطة التشغيلية السنوية الخاصة بالقسم بما يشمل إسقاط مؤشرات قياس الأداء والمستهدفات والمشاريع والبرامج وتحديد احتياجات الميزانية ورفعها إل مدير الإدارة للاعتماد%3C/span%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22EN-GB%22 dir=%22LTR%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالإشراف على إعداد وتنفيذ وتحليل قياسات واستبيانات رضا المتعاملين بشكل دوري وشامل، وضمان توظيف نتائجها في تطوير وتحسين الخدمات المقدمة ووضع الخطط التصحيحية اللازمة بالتعاون مع الوحدات التنظيمية المعنية، مع رفع تقارير تفصيلية للإدارة العليا حول مؤشرات رضا المتعاملين واتجاهاتها بانتظام%3C/span%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22EN-GB%22 dir=%22LTR%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالإشراف على تصميم وتنفيذ برامج تدريبية وتوعوية لموظفي الخط الأمامي على سياسات ومعايير خدمة المتعاملين وأفضل الممارسات الحكومية المعتمدة، بما يعزز قدراتهم على تقديم خدمة متميزة ويرفع من مستوى رضا المتعاملين ويضمن التطبيق المتسق للسياسات والإجراءات في جميع نقاط الاتصال%3C/span%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22EN-GB%22 dir=%22LTR%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eاقتراح سياسات وإجراءات القسم بالتنسيق مع قسم التخطيط والتأكد من تنفيذها والالتزام بها%3C/span%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22EN-GB%22 dir=%22LTR%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eإعداد وتقديم تقارير الأداء والإنجاز وإعداد ورفع البيانات والتقارير حسب الأصول المتبعة في هذا الشأن%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eاقتراح خطط التحسين للقسم في ضوء معايير الجودة والتميز المعتمدة بالهيئة.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالمساهمة وتقديم الدعم والعمل على الملفات ذات العلاقة ضمن أجندة الابتكار والتميز المؤسسي وغيرها من الملفات المؤسسية الممكنة لتحقيق الخطة الإستراتيجية.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eمتابعة تطبيق معايير نظام النجوم العالمي وتنفيذ المشاريع والمبادرات المنبثقة عن نتائج تقييم في المركز والتنسيق مع باقي الإدارات لتلبية متطلبات النظام.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eمناقشة تقارير أداء المركز ونتائج دراسات المتسوق السري والاستبيانات وملاحظات مؤشر السعادة واقتراح الإجراءات التصحيحية.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:justify;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالعمل على المتابعة المستمرة لأي ملاحظات متعلقة بتحسين مستوى جودة الخدمات واسعاد المتعاملين وتنفيذ التوصيات الصادرة عن الفريق الرئيسي %22فريق استيفاء متطلبات معيار خدمات سبع نجوم في الهيئة%22 وحصر الأفكار المتعلقة بالتحسين وسعادة الموظفين واقتراح مبادرات تطويرية.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpMiddle%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالالتزام بتطبيق سياسات وإجراءات أمن المعلومات، والحفاظ على سرية البيانات، وإبلاغ ضابط أمن المعلومات عن أي تجاوزات أو اختراقات للسياسات المعتمدة.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraphCxSpLast%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22%3Eالالتزام بإجراءات وسياسة وتعليمات السلامة والصحة المهنية وسياسة نظام إدارة البيئة المطبقة في الهيئة.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-bidi-language%5C:AR-SA;mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;%22 lang=%22AR-SA%22 dir=%22RTL%22%3Eأداء مهام ومسؤوليات أخرى مرتبطة بالوظيفة وكما هو مكلف به%3C/span%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-bidi-language%5C:AR-SA;mso-fareast-font-family%5C:Calibri;mso-fareast-language%5C:AR-SA;%22 lang=%22AR-SA%22 dir=%22RTL%22%3E.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;font-size%5C:11.0pt;%22%3E%3Cspan style=%22line-height%5C:115%;mso-ansi-language%5C:EN-GB;mso-bidi-language%5C:AR-SA;mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;mso-themecolor%5C:text1;%22 lang=%22AR-SA%22 dir=%22RTL%22%3Eدرجة البكالوريوس في إدارة الاعمال أو إدارة خدمة العملاء أو إدارة سعادة المتعاملين أو إدارة التسويق والعلاقات العامة أو ما يعادلها من جامعة معتمدة.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22direction%5C:rtl;line-height%5C:normal;margin%5C:0cm 18.0pt 0cm 0cm;mso-add-space%5C:auto;mso-list%5C:l0 level1 lfo1;text-align%5C:right;text-indent%5C:-18.0pt;unicode-bidi%5C:embed;%22 dir=%22RTL%22%3E%3Cspan style=%22color%5C:black;font-family%5C:Wingdings;%22%3E%3Cspan style=%22mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;mso-themecolor%5C:text1;%22 lang=%22EN-GB%22%3E§%3C/span%3E%3Cspan style=%22font%5C:7.0pt %26quot;Times New Roman%26quot;;mso-bidi-font-family%5C:Wingdings;mso-fareast-font-family%5C:Wingdings;mso-fareast-language%5C:AR;mso-list%5C:Ignore;mso-themecolor%5C:text1;%22 lang=%22EN-GB%22%3E%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3C/span%3E%3C/span%3E%3Cspan style=%22color%5C:black;font-family%5C:%26quot;Dubai%26quot;,sans-serif;%22%3E%3Cspan style=%22mso-fareast-font-family%5C:Dubai;mso-fareast-language%5C:AR;mso-themecolor%5C:text1;%22 lang=%22AR-SA%22%3E7 سنوات فما فوق من الخبرة العملية ذات الصلة.%3C/span%3E%3C/span%3E%3C/p%3ESource: Dubai Careers (Government of Dubai). This listing links to the original job posting; always check the details on the employer’s website.